Frequently asked questions
Find answers quickly
Getting started
What is a VPN and why do I need one?
A VPN encrypts your traffic and hides your real IP address. It protects your data on public Wi-Fi — in a café, an airport, a hotel — and keeps outsiders from seeing what you do online.
How do I connect for free?
Watch a short ad — it unlocks a 60-minute VPN session. No daily or monthly limits.
Video is loading slowly — does a VPN help?
Speed depends on the route to the server and on node load. Our node in Finland gives a short route, so video usually plays smoothly. If it still buffers, try another server and check your own connection speed with the VPN off.
Which protocols do you use?
Xray (VLESS + Reality) is the primary protocol and AmneziaWG the backup. Both use modern encryption. If a connection over the primary protocol cannot be established, the app switches to the backup on its own — no action needed from you.
Which devices are supported?
An Android 8.0+ app is available now. iOS will come later.
Plans & devices
How does the free tier differ from Premium?
Free: a 60-minute session for watching an ad, no daily or monthly limits, one device. Premium: no ads, no session limit, all regions and 3 devices.
How much does Premium cost?
From 199 RUB a month for one device; three devices cost 329 RUB a month, 849 RUB for three months, 1490 RUB for six months and 1990 RUB for a year. An extra device on a running subscription is 120 RUB a month. The full table is on the Pricing page.
How many devices can I connect?
One device on the free tier. Up to three devices at once on Premium, depending on the plan.
Payments
What payment methods are available?
Premium is paid through our Telegram bot — by bank card, SBP and cryptocurrency.
Does Premium renew automatically? How do I get a refund?
No — Premium is a one-time purchase for the chosen period and does not auto-renew; to continue, subscribe again in the Telegram bot. For refunds, email support@freesky.app.
Privacy & security
Do you keep logs? Can you see which sites I visit?
No. We do not store activity logs and we do not track the sites you visit. Traffic is encrypted with modern protocols.
Is it legal to use a VPN?
A VPN is a legal privacy tool in many countries. You are responsible for complying with your local laws.
Who operates the Service?
The Service is operated by Arkona Development LLC, a company registered in the Republic of Armenia. The infrastructure and data processing are located outside Russia. Full details and the governing law are set out in the Privacy Policy and the Terms of Use.
Account & support
Do I need an account?
Not for the free tier. Premium and moving a subscription between devices need an account — sign-in by e-mail with a password.
How does inviting friends work?
The app gives you a personal referral code — one link invites any number of friends. Your friend gets 100 RUB off their first Premium, and you get 100 RUB off your next purchase. The credit is granted once your friend has paid, and applies one per purchase.
How do I contact support?
Two ways: email support@freesky.app, or open our Telegram bot @FreeSkyAppBot and tap the support button («Поддержка») — your message reaches an operator and the reply arrives in the same chat. The bot speaks Russian; we answer in English too.
Connection issues
The VPN will not connect — what do I do?
Check your internet, switch the server and try again. If it still fails, contact support.